Pre-made responses.
To assist an agent there are pre-made responses. These are triggered by #shortcuts.
![](https://inoviaai.com/wp-content/uploads/2021/10/Canned-responses-use-1024x639.jpg)
To view available canned responses.
![](https://inoviaai.com/wp-content/uploads/2021/09/Canned-respons-start-1024x606.jpg)
Go to gear icon top right corner and choose Canned responses.
Add new responses.
Click on ”Add new respons”.
![](https://inoviaai.com/wp-content/uploads/2021/09/Canned-respons-add-new-544x1024.jpg)
Edit existing repsons.
Click on a respons.
![](https://inoviaai.com/wp-content/uploads/2021/09/Canned-respons-editz-699x1024.jpg)