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Chatbot resolves
- FAQs
- Delivery status
- Bookings
- Simple cases
Next-generation customer service
An AI assistant that supports the whole customer journey.
Relieve agents of repetitive questions and give customers instant answers — around the clock, in their own language. The assistant answers, pulls data from your systems, creates tickets and hands over to a human when the case requires it. Automate the simple. Escalate smart. Support the agent when a human takes over.
- Chat, voice and email
- Integrations inside the dialogue
- Live chat included
The complete customer journey
Automate first. Escalate intelligently.
The chatbot resolves what it can immediately. When a case needs a person, the full dialogue and context follow – and Whisper Agent continues supporting the agent in real time.
Customer · Anna
Human agent
Customer · AnnaWhere is my delivery?
Inovia ChatbotYour delivery is expected tomorrow between 12:00 and 16:00.
Automate what can be automated.
- Delivery status
- Bookings
- Common questions
- Simple cases
CustomerI received an incorrect invoice and want to dispute
part of the amount.
part of the amount.
CustomerI received an incorrect invoice and want to dispute
part of the amount.
part of the amount.
Inovia ChatbotA human agent needs to review this. I’ll bring the full conversation with me.
Context transferred
- Customer
- New customer
- Case
- Invoice query
- Previous dialogue
- Summarised
- Relevant customer data
- Retrieved
- Next step
- Review invoice lines 3–5
I received an incorrect invoice and want to dispute part of the amount.A human agent needs to review this. I’ll bring the full conversation with me.
Context transferred
Inovia ChatbotThe agent receives the full dialogue and context immediately.
The customer does not need to repeat anything.
AI does not stop helping when the person takes over.
The customer is asking about invoice lines 3–5Relevant policy foundSuggested responseA similar case was resolved this way
Human agentWhisper Agent suggests. The human agent decides.
Reviewed response
CustomerThank you, now I understand!
Human agentResolved.
Automate the simple. Support people in the complex.Chatbot → Smart handover → Whisper Agent → Resolved case
Smart handover
- Full context follows
- No repetition for the customer
- The agent sees what already happened
Whisper Agent helps
- Real-time support
- Response suggestions
- The right information
- Next step
When the case needs a person, Whisper Agent takes over.
See how Whisper Agent worksSupport, marketing and sales in one assistant.
Support
Answer common questions, resolve issues 24/7, link to help articles, create tickets and hand over to an agent with the full history.
Marketing
Greet visitors with tailored messages, explain products and services and capture leads to the right recipient.
Sales
Qualify and segment leads, present personal offers, push data to CRM and route warm chats to sales reps.
What keeps automation running in production.
- Automatic language detection with answers in the same language
- Real-time translation for new markets without extra agents
- Integrations with leading CRM, ticketing and order systems
- BankID identification for personal cases right in the chat
- Voice support for customers who prefer speaking
- Seamless bot-to-agent handover with full context
- Ticket creation with cause, contact details and attachments
- Notes, tags and canned responses for agents
- Reports on resolution rate, volumes, topics and CSAT
- Pre-packaged assistants for e-commerce, public sector, travel, real estate and insurance
Grounded in your information
Generative AI trained on your data.
Train the assistant on your web pages, help centre, product data and documents. Customers stop searching and get answers formulated from your actual information — not generic guesses.
When content changes it is re-indexed, so the assistant never lingers on outdated terms or prices.
- Your terminology
- The assistant uses your concepts, product names and tone.
- Citations
- Answers can point to the article or page they are based on.
- Controlled boundaries
- Topics outside its remit are handed over rather than guessed.
Frequently asked questions
Which channels are supported?
Web chat, voice, email, social channels and your own apps via API. Telephony and contact centre connect through our partner Zisson.
How does the assistant learn our business?
From your sources — web pages, documents, product data — complemented by example dialogues and guided flows for your most common cases.
What happens when the assistant cannot answer?
It hands over to live chat if an agent is online; otherwise it creates a ticket with all collected information so support can resolve it in one pass.
How much can realistically be automated?
It depends on case mix and integrations. We start from your actual volumes per topic and set targets based on what can genuinely be resolved without an agent.
Quantify the impact for your support team.
Send over your case volumes and most common questions — we will show what can be automated first and what it takes.
Contact us