Legal

Terms and conditions

The terms below apply to use of the Inovia AI platform and services unless otherwise agreed in writing in a customer agreement.

1. Scope of the agreement

These terms govern the provision of the Inovia AI platform, associated services and support. Specific scope, volumes and service levels are set out in the customer agreement and order.

2. Licence and use

The customer receives a non-exclusive, non-transferable right to use the platform during the term for its own operations. Resale or making the service available to third parties requires written consent.

3. Customer data

The customer owns its data. Inovia AI processes personal data as a data processor under a data processing agreement. Customer data is stored and processed in Sweden and is not shared with third parties without customer instruction.

4. Availability and support

The platform is provided with high availability. Planned maintenance is announced in advance. Agreed service levels and support hours are stated in the customer agreement.

5. Intellectual property

Inovia AI retains all rights to the platform, models and associated documentation. The customer retains the rights to its own content.

6. Limitation of liability

Inovia AI's liability is limited to direct damages and to the amount paid by the customer for the service during the preceding twelve months, unless mandatory law provides otherwise.

7. Term and termination

Term and notice period are stated in the customer agreement. At the end of the agreement the customer may request an export of its data before deletion according to agreed retention rules.

8. Governing law

Swedish law applies. Disputes are settled by Swedish general courts unless otherwise agreed.