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Classification and routing
Sort incoming email, forms and cases by topic, urgency and recipient.
Use case: AI services
AI as work, not as a demo.
Some tasks need no chat window. They need a service running in the background: classifying incoming material, extracting fields from documents, matching records and generating source material. We build them as APIs inside your existing processes.
- API first
- High volume
- Swedish hosting
Services we typically deliver.
Document extraction
Pull fields from invoices, contracts, certificates and forms into structured data.
Matching
Match records, products, competencies or applications against criteria at scale.
Reports and summaries
Generate detailed reporting material and summaries on a recurring schedule.
Translation at volume
Translate product information, support content and documentation into 100+ languages.
Quality control
Flag anomalies, duplicates and incomplete records before they reach your systems.
Ready-made AI assistants from the catalogue.
Beyond the customer service assistant there is a growing library of specialised assistants, ready to deploy and adapt to your organisation.
Secure GPT
Protected AI assistant
Free chat against your own model instance. All data stays inside your environment — nothing leaves your infrastructure.
Secure GPT
Public AI with web search
General questions and current web information, with safeguards against sharing personal or confidential data.
Legal
Case officer assistant
Source-grouped search across regulations, guidelines and internal routines — with citations so answers can be verified.
Legal
Terms assistant
Guided search in terms, agreements and insurance documentation with structured answers and direct quotes.
Sales
Sales assistant
Search internal policies, customer and product information. Material for quotes, emails and pitches.
Customer service
Whisper AI Agent
Listens in on the call and shows the next best step for the agent — ready phrasing and order data in real time.
Finance
Invoice validation and approval
Validate AI-extracted invoices against originals, approve at speed and run the whole flow from the keyboard.
Document automation
GDPR Guard
Find and replace names, personal identity numbers and addresses before documents are shared externally.
Document automation
OCR assistant
Extract and digitise text from documents, images and forms.
Tech
CV matching
Match CVs against requirement profiles and identify relevant competencies and experience.
Tech
IT and HR support
Fast help with IT questions and support in HR matters based on your internal policies and handbooks.
Document automation
Speech recognition
Turn speech into text, create meeting notes and structure recordings into clear summaries and next steps.
Interactive training
Training is included with every assistant.
An assistant nobody uses delivers no value. That is why every assistant ships with interactive training that guides employees step by step — directly in the tool, at their own pace.
The training adapts per role and area, so case officers, sales reps and finance staff each learn exactly the workflows relevant to them.
- Step by step in the tool
- Learning happens where the work is done, not in a separate course portal.
- Role-based
- Different tracks for different work areas and permissions.
- Measurable onboarding
- Follow up that teams actually get started.
Custom agents
We build your own AI agents — including telephony.
When the catalogue is not enough we build assistants entirely around your processes: your data sources, your integrations, your rules. From internal specialist agents to customer-facing flows.
That includes voice automation in telephony — agents that answer calls, identify the customer, resolve the case or route to the right person, around the clock.
- Tailor-made
- Built on your sources, systems and business rules.
- Voice and telephony
- Voice agents handling inbound calls.
- Same platform
- Managed and measured together with your other assistants.
How we work
From sample to production in measurable steps.
We start with a representative sample of your data and agree a measurable quality level. The service only goes live once accuracy is verified against real cases.
Quality is then monitored continuously, with explicit rules for when a case goes to manual handling instead of being decided automatically.
- 1. Sample and metrics
- We define what a correct answer is and how it is measured.
- 2. Evaluation
- Models and rules are tested against your historical cases.
- 3. Production
- The service runs as an API with monitoring and exception handling.
Got a process that eats time?
Describe the process and the volumes. We will come back with an assessment of what is realistic to automate.
Contact us