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Reviewed and approved
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Automate case handling with AI
Automate Case Handling with AI
From incoming information to a completed decision – with trusted Swedish AI.
The platform reads, structures and summarises cases, finds relevant information, identifies what is missing and prepares responses and decision support using the organisation’s approved data, rules and communication style.
For unemployment funds, insurers, member organisations, the public sector and other operations with high volumes of complex cases.
AI prepares. The case handler assesses.
Your data. Your rules. Your way of communicating.
Trusted Swedish AIData handled in SwedenThe human makes the decision
From question to answer
Better case material for every assessment.
See how AI gathers the right knowledge and prepares the case while the case handler retains control of assessment and decision-making.
Member
Case handler
Trusted Swedish AI · Data handled in Sweden
MemberI received a decision but do not understand what information I need to provide.
Case handlerThis looks good.
What information do I need to provide?
I understand the question and can see what needs to be checked.
IntranetExternal sourcesLaws & regulationsRetrievedInsurance termsPolicies & governance documentsRetrievedCase historyRetrievedKnowledge databasesRetrieved
Gathering and comparing information
Every answer clearly shows where the information comes from.
Suggestion for the case handler
What the member needs to provideSupporting certificate
Relevant regulations
Laws & regulations
Similar previous case
Case history
Suggested next step
PolicyKnowledge database
AI prepares. The case handler assesses.
Every answer clearly shows where the information comes from.
Draft decision
You need to provide a supporting certificate before we can complete the assessment.
Information required under the applicable regulations and policy is missing.
Submit the supporting certificate.
Laws & regulationsPolicies & governance documentsCase history
Content reviewedSources checkedTone approved
Approve and sendReviewed and approved
From question to completed case material – in less time.With clear sources at every step.Question → Knowledge → AI suggestion + sources → Case handler assessment → Answer
Swedish operationsGDPRPermissionsDPIA
Real customer case
AI in everyday work at Unionens a-kassa.
Unionens a-kassa uses Inovia AI as support in case handling. The solution helps find relevant information, summarise cases and work with clear source references – while the case handler stays in control of assessment and decisions.
Time saved for users who work with the assistant.
Users have access to the solution.
Questions during the first month.
Trusted implementation
From DPIA and risk assessment to technical implementation.
Inovia can support or carry out the work from governance and regulatory compliance to a secure technical implementation adapted to your processes.
DPIARisk assessmentGDPR workEU AI ActAI policy / governanceTechnical implementation
- Data is handled in Sweden
- Customer data is not used for training without explicit agreement
- No data is shared with unauthorised third parties
- Permissions control what AI may use
- Traceability and documentation
Free up time for what requires a case handler.
AI handles the preparation. Case handlers can spend more time on assessment, quality and the member, while time savings can be measured in your own processes.
Less time on
- Searching for information
- Reading long cases
- Compiling history
- Finding regulations
- Writing standard responses
- Repetitive documentation
More time on
- Complex assessments
- The member
- Quality
- Difficult cases
See how trusted AI can give your case handlers better case material.
We start with your cases, rules, knowledge sources and requirements for secure data handling.
Book a demo